Billing and Insurance Information
Billing
Payne Nursing Services (PNS) now performs all billing for our patients!
- We partner with Tebra, a trusted healthcare billing platform, to ensure accuracy and efficiency.
- Our team is committed to following proper billing procedures and monitoring compliance.
- If you notice an error, please contact us immediately so we can resolve your concern quickly.
Paperless Billing
We have nearly eliminated paper statements.
We use secure text and email notifications, allowing you to:
- View your account online,
- Revew documentation, and
- Make payments directly through the patient portal
payments
Payment Options
- Patient Portal: Secure online payments
- Credit Card & Check: Accepted
- Cash is NOT ACCEPTED
in-network insurance
We are IN-NETWORK with the following providers for
Medicare, Medicaid, HIP, and Commercial benefits:
- Anthem
- UnitedHealthcare
- Optum Behavioral Health
- Humana
Accepted:
- Traditional Medicare
- Traditional Medicaid
NOT ACCEPTED:
- Managed Health Services (MHS)
- Caresource
out-of-network insurance
Effective November 5, 2024
We assist patients and legal representatives in submitting claims to out-of-network insurance companies.
Guidelines:
- Insurance Information Required: Provide complete and accurate insurance details at every visit.
- Timely Filing Limits: Most insurers require claims within 90 days of service. Missing this deadline may result in the patient being billed for the full balance.
- Responsibility for Denied Claims: Failure to provide valid insurance details may result in claim denials, and outstanding charges will become the patient’s responsibility.
Medicaid & Medicare
Medicaid patients:
- You should not receive additional bills.
Medicare patients without secondary insurance:
- You remain responsible for applicable copays and deductibles.
refund policy
In the event of an overpayment or billing error, refunds will be issued after account confirmation.
Check Payments:
- Refunds processed via check and mailed to the legal representative via USPS.
- Allow 3–5 business days for processing after confirmation.
Credit Card Payments:
- Refunds within 90 days of the transaction will be credited back to the original card.
- Processing time: 2–3 business days, plus 2–3 days for the credit to appear on your statement.
- Refunds requested after 90 days will be issued via check. In the event of an overpayment
We are committed to providing exceptional customer service to our patients and their families, and we always go the extra mile to ensure their satisfaction.
Carla Payne, NP
Payne Nursing Services
5999 West Memory Lane, Greenfield, Indiana 46140-7294
This website provides general information only and does not offer medical advice, diagnosis, or treatment. Submitting medical or personal health information should only be done through our secure HIPAA‑compliant intake form, patient portal, or telehealth platform. Use of this website does not establish a provider–patient relationship.
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